[email protected]      Toll-free: 1-888-275-5737 or Topeka: 785-296-6166

Benefits Representative

Position Duties

The Benefits Representative is responsible for counseling one-on-one with callers concerning retirement related information, KPERS laws, regulations and procedures. This requires extensive knowledge of the three complex retirement systems administered by the System: the Kansas Public Employees Retirement System, the Kansas Police & Fire Retirement System and the Retirement System for Judges. This position is the primary point within the Retirement System for incoming member engagement. The position communicates frequently with other staff in the agency, members, employers, lawyers, financial counselors, funeral homes and other interested parties.

Essential Responsibilities

Counsels with members, beneficiaries, attorneys and employers over the telephone. Provides all pertinent information for members so they can make informed decisions in selecting their retirement and or disability benefits, insurance options, conversions, and purchase of service credit. Responsible for assisting employers and other persons having an interest in the Retirement System. Provides the most current information regarding updates in benefits, laws, services and forms.

Counsels and assists members and other interested parties who come into the Retirement System’s office about KPERS benefits, including but not limited to, retirement, withdrawal, service credit purchases, beneficiaries, death claims and tax information. Calculates benefit estimates upon request.

Provides excellent customer service experience through resolution of questions and requests. Performs a wide range of tasks and takes personal initiative to find answers and solutions for callers and visitors.

Performs other duties and special projects as assigned to meet the objectives of the Benefits and Member Services Division and the Retirement System.

Perform other duties and special projects as assigned to meet the objectives of the Fiscal Services Division and KPERS. This may include, but is not limited to, researching specific data regarding contributions made by a particular employer or coverage group.

Skills and Abilities

  • Commitment to providing high quality customer service.
  • Listens, understands and responds to others with courtesy, tact and empathy.
  • Ability to work effectively within a team.
  • Ability to maintain control and composure during difficult and stressful situations.
  • Punctual and regular work attendance with excellent time management.
  • Ability to explain complex information to others in an understandable manner.
  • Ability to communicate effectively, verbally and in writing, with a diverse customer base.
  • Ability to maintain positive working relationships with a diverse group of people.
  • Ability to compare figures accurately and reconcile discrepancies.
  • Proficiency in Microsoft office products.

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How to Apply

Submit a cover letter and resume to [email protected]

Education Required

High school diploma required. Degree in business administration, public administration, accounting, or related field is preferred. Experience may be substituted for education as determined relevant by the agency.

Experience Required

Two years of experience interacting with clients, customers or the public in a customer service, call center, social service or problem resolution setting. Applicants should have experience performing mathematical calculations, analyzing files for benefits or payments, and managing high-volume workloads. Proficiency speaking Spanish is a plus. Education may be substituted for experience as determined relevant by the agency.

Salary/Pay Rate

$42,000 to $43,000 annualized salary, commensurate with experience and qualifications.

Closing Date

Friday, July 1, 2022

  Helpful Links

Kansas Public Employees Retirement System
611 S. Kansas Ave, Topeka, KS 66603
Toll-free: 1 888 - 275-5737
Email: [email protected]

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